Friday, 3 August 2007

Letter of complain to SBS Transit

My youngest sister who is currently studying in SIM travels on bus no. 156 very frequently. Practically every night when she reaches home, she will complain and complain and complain about the bus services and waiting time.

The last straw came on 31/07, whereby she could no longer take it anymore and she directed an email straight to SBS Transit. Below is the content:

To whom it may concern,

Firstly, I would like to express my displeasure that bus 156 has an extremely large frequency between arrivals. Approximately 8/10 times, I had to wait for at least 25 mins for the bus despite the bus guide at the bus stop that states 156's frequency is 14 mins. It was the same during two years ago when I studied in NYJC at Serangoon avenue 3; I always had to wait for 156 for outrageous period of time. There has been quite a number of times that I actually waited for 35 mins or so.

Secondly, regarding today's incident, which also has happened on several occasions previously, is regarding bus captains who actually seem to have no intention to slow down when approaching a bus stop. The bus stop at Bouganvillea Park (Bukit Timah Rd, opposite the Chinese High School), to start with, does not have a good position. It is extremely difficult to make out what is the on-coming bus, because it is blocked by tall bushes just before the bus stop.

Due to this 'blind spot', I had noticed several times, commuters at that bus stop often are unable to flag down the bus in time. However, it is not the position of the bus stop that I am unhappy with.

This would not happen if bus captains are meticulous enough to actually slow down when approaching bus stops, especially bus stops that are situated like this. Regrettably, many bus captains like to drive very fast at night. I am not making a sweeping statement here; it's just that this type of incident is very typical especially during night time.

On 31/7/07 Tuesday, I waited for the bus at the mentioned bus stop for 25 mins, and the 156 finally came. I saw it emerge from the blind spot about 50m away, and quickly flagged for the bus, reached for my bag and tried to take out my wallet. When I looked up again, the bus had already dashed off! It was less than 2 seconds I suppose. So I waited for another 25 mins for another 156 to come. I spent a good 50 mins at the bus stop, which I could have used the time to do many other things.

I would suggest that SBS let bus captains know the importance of their job.

We all know that our transport system is government-monopolized, thus every commuter has to depend on it, whether we like it or not. But we all also know that Singapore is working towards service excellence, isn't it?

Please look into the matter, and I hope SBS Transit will take prompt action to rectify these problems.

Thank you very much.
(Picture taken from sbstransit website)

5 comments:

Robert HO said...

1.

RH:

1. One would have thought that on such a tiny island of 650 sq km, it would be easy and quick to develop a decent bus and mrt system, given that Singapore has probably the highest density of people in the world to patronise such a system. I have written that 'buses can come every 15 min or so [as alleged] to every bus stop and still collect enough boarding passengers to make a tidy profit'. Yet the entire screwed-up system is testimony to typical PAP stupidity and greed.

2. Why stupidity? On such a tiny island, just about 40 km wide and a lot less north to south, it should not take more than an hour to travel from anywhere to anywhere, even by bus, let alone dedicated-track mrt trains. Yet the geniuses in the PAP have developed a system of Bus Interchanges where you have to take a Feeder Bus from your home or office, after waiting at least 15 min, that goes NOWHERE except to the nearest Bus Interchange. This ride typically takes 10-20 min depending on where you board, as it goes in circles and NOT straight to the Bus Interchange.

3. At the Bus Interchange, you wait another 15 min or so [I am relying on the officially given average waiting time of 15 min or so but experience says it can be a lot longer all along the entire experience of getting from A to B]. Then you board your bus that travels out of your estate. This is thought by the geniuses to be a 'long' journey, hence this Feeder-Interchange-Interchange-Feeder System. Although we must try to remember that Singapore island is max at 40 km wide, this arrangement means that any 'LONG' [ha, ha, ha, but it's no laughing matter to the poor daily commuters] journey is thus done from Bus Interchange to a slightly further Bus Interchange, typically, in the next town or estate.

4. Then, from that second Bus Interchange, you again wait another 15 min for the last ride in a Feeder to your home or office. Thus, the entire journey, which, by car or any wheeled vehicle, would take no more than 30-45min, TAKES OVER 90 MIN, or at least an hour and a half. You wait a] for the Feeder, then b] at the Interchange c] at another Interchange, before finally boarding the last Feeder home.

5. Such F-I-I-F commutes mean not only more waiting time, but also more ride time on the bus as each bus must go along profitable routes, meaning it must pick up the maximum number of paying commuters, and, of course, not straight to where you want to go. Also, more commutes inevitably mean more bus fares, as even the geniuses must recognise. [But this is so profitable to the 2 Govt Companies running this scam that this is not considered a problem].

6. In the old days, before PAP stupidity became paramount and overriding, there were a whole panoply of buses running from place to place and you could usually take a SINGLE bus, so much cheaper and faster, to wherever you want to go, especially if you start from a dense estate and travelling to a popular place, like an office in the city. Only if you are from a sparse estate and travelling to an unpopular place would you have a problem, in which case, you'd probably take a taxi.

7. This efficiency is the case in Hongkong today. Hongkong has, all along, free competition even in buses. So the system that evolved there became so good that you could always hail a mini-bus from your estate and go to any popular place direct, in just one cheap, direct trip. And because the mini-buses are small in passenger capacity, and not allowed to have passengers standing, the mini-buses need not go on long, circuitous routes to pick up maximum passenger load to be profitable. IN EFFECT, THEY ARE MORE LIKE TAXIS, UNLIKE OUR HUGE, MEGA BUSES THAT MUST GO CIRCUITOUS ROUTES TO MAXIMISE LOADS. [We have huge Bendy Buses that combine 2 buses in 1, joined in the middle; plus huge Double Deckers. The stupidity of equating BIG with BETTER is plain. Why is it that LIE Kuan Yew could copy so many things from Hongkong, from high rise public flats, to financial centre to mtr, etc, and yet does not have the brain to see all this?]

8. There is more LIE KY stupidity [believe me, he is involved in every single decision in Singapore. Former Minister LIM Kim San even related to the Straits Times that the early Cabinet even discussed the kind of squat or sit toilet bowls to have in HDB flats]. How did the Feeder System come about? The system of Bus Interchanges was deemed to be critical in PROVIDING PASSENGER LOADS TO THE MRT! When the MRT was first built, some bus commuters preferred to take the buses because they were cheaper and sometimes even faster. So, in typical LIE KY PAP fashion, the Govt decided that they must be FORCED to take the mrt, in order for it to be profitable. SO THE SYSTEM OF FEEDER BUSES WERE REALLY TO "FEED" [OFFICIAL TERMS, "FEEDER", "FEED", etc] RELUCTANT BUS PASSENGERS INTO TAKING THE MORE EXPENSIVE MRT! [Note: all Bus Interchanges are also mrt stations]. Today, the mrt has expanded to become so convenient that it would be profitable even without such 'forced feeding' BUT THE DICTATORIAL NATURE OF THE REGIME MEANS THAT IT IS PAINSTAKINGLY SLOW TO RECOGNISE THIS, WHICH TO THIS DAY, IT HASN'T.

9. And because the long-suffering Singaporean commuters have been cowed into a totally uncomplaining, unthinking lot, fearful of even seeming to criticise the almighty PAP, with GodLEE powers and wisdom who cannot be wrong, and the PAP media did such a brilliant job of impressing on every impressionable mind that LIE can never be wrong, nor his Govt, and that Singapore is the epitome of efficiency, things could not even be questioned and therefore, could not be changed. And thus, the status quo.

10. The greed of the 2 Govt bus companies also kept the whole system stuck in the rut. Why change when you could raise bus fares and mrt fares every year or so? The Govt regulator, like all Govt regulators regulating Govt companies, could not and would not question any fare increases, since the top honchos in both regulator and regulatee are the same PAP men, all very cosy and all drawing obscene pays for not thinking at all, let alone out of the box. Let the poor commuters suffer. Just manage their expectations. LIE KY's wife is also said to have huge shareholdings in 1 of the 2 Govt bus companies. So may others of the LIE famiLEE and cronies. Thus, these cash cows are not to be trifled with, regulator or no. No changes allowed. Just more of the same. Just keep doing the same old thing.

11. Thus, between PAP stupidity and PAP greed, the Singaporean commuter is truly screwed. He pays 4 bus fares in the F-I-I-F system when he should have paid just one. His bus trips take 2 hours when it should have been 30 min. He pays bus and mrt fares that rise almost every year, inexorably, without being able to complain or take an alternative. Since the 2 Govt bus companies also own the mrt system, he really has no alternative but to pay and pay, every time the fares are raised. He has no choice. He has no alternative. [Every time a mrt route is established, all the bus services that could provide an alternative to the mrt are discontinued, so that the mrt would be profitable and have no bus competition. This is central planning at its best].

12. It would not be so bad if the above is just applicable to public transport. BUT IN EVERY SINGLE GOVT AND GOVT COMPANY SERVICE, THE SAME SCENARIO IS REPEATED. GOVT MONOPOLIES, WHETHER DIRECTLY BY THE GOVT OR BY GOVT COMPANIES, THE SAME THING REALLY, ENJOY COSY MONOPOLIES, DEVELOP STUPID POLICIES AND STUPID SYSTEMS, ALL WITH THEIR HANDS DEEP INTO EVERY SINGAPOREAN's POCKET, TO LOOT AT WILL, THE SINGAPOREAN DISENFRANCHISED AND VOICELESS, A VICTIM WITHOUT ANY RECOURSE OR ALTERNATIVE, NUMBED BY PROPAGANDA INTO QUIESCENCE, ALLOWING THE LIE REGIME TO DO ANYTHING ANY WHICH WAY THEY LIKE. THIS IS THE REAL SINGAPORE STORY. A STORY LIE KUAN YEW WILL NEVER WRITE. BECAUSE HE IS TOO STUPID, ULTIMATELY, TO SEE ALL THESE GREAT OCEANS OF TRUTH WASHING UPON HIS ISLAND.

RH: MY ACQUAINTANCE, A FORMER POLICE INSPECTOR, AND HIS LAWYER FRIEND, EYEWITNESSED LEE KUAN YEW RIGGING THE 1997 CHENG SAN GRC ELECTION. READ MORE AT MY BLOG ENTITLED "I CAME, I SAW, I SOLVED IT" :

http://i-came-i-saw-i-solved-it.blogspot.com/

[ALSO AT THE ABOVE BLOG, LIE KUAN YEW's LIES, WRONGFUL JAILING, TORTURE AND BEATING TO DEATH OF INNOCENT POLITICAL PRISONERS]

READ ALSO MARTYN SEE's INTERVIEW WITH ME AT:

http://singaporerebel.blogspot.com/

MY ARCHIVE OF WORKS AT:

http://i-came-i-saw-i-wrote-it.blogspot.com/--




--
RH: MY ACQUAINTANCE, A FORMER POLICE INSPECTOR, AND HIS LAWYER FRIEND, EYEWITNESSED LEE KUAN YEW RIGGING THE 1997 CHENG SAN GRC ELECTION. READ MORE AT MY BLOG ENTITLED "I CAME, I SAW, I SOLVED IT" :

http://i-came-i-saw-i-solved-it.blogspot.com/

[ALSO AT THE ABOVE BLOG, LIE KUAN YEW's LIES, WRONGFUL JAILING, TORTURE AND BEATING TO DEATH OF INNOCENT POLITICAL PRISONERS]

READ ALSO MARTYN SEE's INTERVIEW WITH ME AT:

http://singaporerebel.blogspot.com/

MY ARCHIVE OF WORKS AT:

http://i-came-i-saw-i-wrote-it.blogspot.com/

Anonymous said...

RH,

Read 'Comet in our sky' on Lim Chin SIong, he was nearly our Prime Minister if not for LIE KY :)

Anonymous said...

To add to your complaint on bus 112, just recently there were at least 4 of us at the bus stop waiting for this bus to finally arrive and when it did, it stopped momentarily but never opened its doors and just left. The four of us (all strangers to each other) were left dumbfounded. It was impossible that the driver did not see us as we were all standing at the exact place he is obliged to stop. It was the early morning rush to work and this is the kind of service we get.

Also, the sbs customer service really sucks. complaining this got us nowhere.

Anonymous said...

Can you please take an action for 151 BUS..they are very slow. Its very annoying! I've waited for so long to come out the driver of 151 in hougang bus interchange. Everyday like this! Always like this! SBS TRANSIT what happened!?....

Anonymous said...

Please take action of the noisy braking sqeezing of fleet SBS 173 plying in the estate whilst braking at bus-stop. Concern with the poor maintenace and safety.

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